Pensions Ombudsman determination
Ica Pension Scheme · CAS-33285-P8V3
Verbatim text of this Pensions Ombudsman determination. Sourced directly from the Pensions Ombudsman published register. The Pensions Ombudsman is a statutory tribunal — its determinations are public record. Not an AI summary, not a paraphrase.
Full determination
CAS-33285-P8V3
Ombudsman’s Determination Applicant Mrs A
Scheme ICA Pension Scheme (the Scheme)
Respondent Royal London Mutual Insurance Society Ltd (RLMISL)
Outcome
Complaint summary
Background information, including submissions from the parties
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Mrs A’s position
2 CAS-33285-P8V3 Adjudicator’s Opinion
• Mrs A said that, as far as she could recollect, she only received one payment from her employer after she left employment. While this may be the case, in the Adjudicator’s view, it was more likely than not that CIS issued the refund to the employer. So, CIS could not be held responsible for the acts or omissions of the employer.
Ombudsman’s decision
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Anthony Arter
Pensions Ombudsman 9 January 2020
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