FSCS in-default register

Keywood Olley & Associates Ltd, trading as North East Mortgages, EMH Financial Planning

Declared in default5 April 2022FRN 401067

What this means for you

Because Keywood Olley & Associates Ltd, trading as North East Mortgages, EMH Financial Planning has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Keywood Olley & Associates Ltd, which traded as North East Mortgages and EMH Financial Planning (FRN 401067), was declared in default by the FSCS on 5 April 2022. The firm provided pension advice, pension transfer services, and self-invested personal pension (SIPP) administration. Former customers may be entitled to FSCS compensation up to £85,000 for pension-related investments held with the firm.

Products this firm wrote

Pension advicePension transferSIPP administration

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.