FSCS in-default register

Gentra Limited (formerly Royal Trust Bank)

Declared in default20 October 2006FRN 124555

What this means for you

Because Gentra Limited (formerly Royal Trust Bank) has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Gentra Limited, formerly operating as Royal Trust Bank (FRN 124555), has been declared in default by the Financial Services Compensation Scheme as of 20 October 2006. The firm's historical product offerings have not been specified in available records. Eligible customers may be entitled to FSCS compensation, though specific entitlements depend on the types of financial products held at the time of the firm's failure.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.