FSCS in-default register

S & M Hughes Ltd, trading as Crescent Financial

Declared in default14 August 2020FRN 566837

What this means for you

Because S & M Hughes Ltd, trading as Crescent Financial has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

S & M Hughes Ltd, trading as Crescent Financial (FRN 566837), was declared in default by the Financial Services Compensation Scheme on 14 August 2020. The firm provided pension and investment products to retail customers. Former customers with eligible claims for investments may be entitled to compensation of up to £85,000, and those with pension-related claims may similarly receive up to £85,000 per eligible claim under the FSCS protection framework.

Products this firm wrote

Pensions, Investments

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.