FSCS in-default register

Concept Automotive Services Ltd trading as Carland

Declared in default24 May 2019FRN 309531

What this means for you

Because Concept Automotive Services Ltd trading as Carland has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Concept Automotive Services Ltd, trading as Carland (FRN 309531), was declared in default by the Financial Services Compensation Scheme on 24 May 2019. The firm's regulated product types are not specified in available records. Former customers may be entitled to FSCS compensation, though eligibility depends on the specific financial products held at the time of default.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.