FOS decisions / Personal Loan
Personal Loan
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
3
Upheld
0
Not upheld
3
Avg redress
—
Not-upheld complaints (3)
Monzo Bank Limited
DRN-6153117A financial institution may fairly load a negative fraud marker on the National Fraud Database if they have clear, relevant and rigorous evidence that a financial crime was committed and the customer was complicit in receiving the fraudulen
Not upheldDecision DRN-5973807
Lenders must conduct reasonable and proportionate affordability checks appropriate to the loan value and lending stage, but are not required to obtain detailed expenditure breakdowns for smaller loans.
Not upheldStarling Bank Limited
DRN-6271052Unregulated Bounce Back Loans are self-attested schemes where lenders are not required to perform due diligence checks and cannot be held responsible for the scheme's design or third-party misrepresentation.
Not upheld